Your Responsibilities
We always look forward to our clients’ presence during the packing, loading, and delivery stages of the long distance move. Ideally, having a friend or a family member with you during these stages would be of great help should you need any assistance.
Packing your Items
Centennial Moving has a long successful experience in the long distance moving industry. We are specialized in all categories of moves including customizing your move to suit your individual needs.
Moving Coverage Plans
Basic Liability Coverage:
Offers the minimum protection for your goods at no additional cost. The maximum basic liability of our company is calculated by multiplying the weight of a damaged/lost item by $0.60.
Extended Liability Coverage:
When covered by Extended Liability Coverage, lost and damaged items won’t be replaced or repaired when you file a claim. Instead, you’ll be compensated $2 per pound per item. The cost of Extended Liability Coverage is 7% of the total weight of your load.
Example #1: the estimated weight of your belongings is 1500 lbs. The cost of Extended Liability Coverage is $45 (1500 lbs x 7%).
Example #2: the estimated weight of your belongings is 4500 lbs. The cost of Extended Liability Coverage is $135 (4500 lbs x 7%).
Note: $300 deductible applies to claims under Extended coverage plan.
Unloading Inspection
Confirm if the condition of the items matches their description on the inventory list. Alert the driver and comment on any damage or discrepancies on the inventory.
The Inventory
Our professional van operators always confirm the accuracy of the inventory list before loading your shipment.
While we hire only the best staff, it is ultimately the responsibility of the client to counter-check the accuracy of the inventory list. Clients must note in writing any discrepancies on the details of the accuracy of the list.
Guaranteed Service Claims
Such claims must be filed directly with our company within 7 days of your long-distance move. When filing these claims, attach the relevant receipts not exceeding $125/day or line-haul transportation.
Centennial Moving Company is NOT responsible for the following conditions:
- Inherent Vice / Mechanical Condition Unknown
- We are not responsible for any damage inherent to the item being shipped. Such damage includes any interior or exterior damage to electronic equipment unless such damage was initially noted on the inventory.
- Climatic Condition
- We are not responsible for damage caused by changes in climatic conditions beyond the carrier’s control.
- Packed by Owner (“PBO”) Cartons
- We are not responsible for damaged items packed by self-service unless the damage is on the carton. Clients should alert the carrier of any visible damage on the carton and note it on the inventory.
- Filing a Claim
Call us on +1 (866) 574-1967 or email us at claims@centennialmoving.ca to report damage or loss of your shipment to the Claims Department.
