Claim Policy


    Claim: Any damage or lost claims must be submitted in written form via email to within 7 days of your delivery day. Each claims must include pictures and a description of the damages and how they may have occurred. We promise to thoroughly investigate and resolve all claims within twenty one business day, provided all applicable moving payments have been received.

    Simulated Wood Furniture (IKEA type): Our movers cannot be responsible for damage to simulated wood, particle board, or pressed board furniture. This type of material is structurally weak and is not repairable.

    Electrical Goods: Our movers are not liable for internal damage to electronic goods if no external damage has been caused. Certain electronics may develop unavoidable faults no matter how carefully they are handled.

    Appliances: Movers cannot be responsible for dents or scratches on major appliances. Many of these are covered by a thin metal that is extremely vulnerable to dents and scratches.

    Items With Water: Freezers, refrigerators, waterbeds, aquariums, and the like must be emptied and drained prior to being moved.

    Fragile Items: Dishware, porcelain, glasses, pictures, lamp shades, and other specialty items are not covered by our movers’ coverage unless packed by our professional movers using adequate packing materials. You are welcome to purchase your own packing materials (packing paper, bubble wrap, foam peanuts, cartons, tape, etc) and pack such items yourself prior to your move, and our movers will take great precaution to ensure they are transported as safely as possible, but they will not be covered.

    Boxed Items: All boxed items are considered the client/owner’s responsibility. The condition of any item(s) packed by the customer/owner prior to moving is not covered by Centennial Moving, unless there is clear proof that our movers have caused physical damage to the box itself. It is also the customer’s responsibility to inspect all boxes for physical damage upon their delivery prior to the movers’ departure. Centennial Moving will not accept any claims of physical damage to boxes after its movers have left their assignment’s delivery location.

    Self-inspection: It is the customer’s responsibility, before signing their final receipt prior to the movers leaving, to inspect the truck’s interior to ensure that nothing has been left behind.

    Important: it is customers’ responsibility to check-mark each item on your delivery form as you receive it into your home before movers finish unloading. Any missing item(s) or damaged item(s) must be reported at the time of your delivery to your driver. The Inventory Form has a column entitled Delivery Exceptions on the right side of the form. Record any damages noted or state “missing” beside the item. This process is necessary to validate your claim and have it witnessed and confirmed by your delivery driver. You will also have 7 days from the date of delivery to inspect your belongings for any lost or damaged items and submit a written claim to the company’s email.

    Downtime: All downtime (waiting for elevators to be set up or arrive, for new keys to be delivered, traffic, customer inspecting their belongings upon delivery, etc.) is billable unless otherwise specified.

    Valuables: Centennial Moving shall not be responsible for loss or damage to bills, cheques, evidence of debt, letters of credit, passports, tickets, documents, manuscripts, notes, mechanical drawings, securities, currency, money, precious stones, jewelry, or other similar valuables. All customers take full responsibility for moving the above-mentioned valuables themselves.

    Risky Tasks: Our movers will not be held responsible for damage caused by non-routine moving practices, including but not limited to standing pieces on end, sharp turns, over-crowded work areas, crooked stairways, snags and sharp edges in work areas and doorways, passing items over balconies and railings, and tight squeezes. You will be asked to sign a waiver if our movers agree to attempt any non-routine moving request.

    Unavoidable Damages: Weather-related damages or damages occurring as the result of an item’s size in comparison to the width or height of a hallway, doorway, stairs, elevators or similar are not covered in any way. Our movers can still attempt to move the item in question should you desire but will not be responsible for any damages that may occur and will ask you to sign a waiver first. If at any time you then want the crew to stop, say so and they will.

    Absent Customers: We encourage our customers to remain with us throughout the entire move, not least because when we are moving items such as furniture you can then point out any scratches, marks, or dents that we may have missed, or vice versa. If for whatever reason you are not available during your move, or if you need to leave during your move, we will need you to sign a release acknowledging that you accept all of the items in the condition that we bring them to you. Under these circumstances, we will not be responsible for any missing or damaged items, nor will we be held responsible for any items that were not moved.

    Loss of Value: Our insurance does not cover any loss of value due to damage and subsequent repairs.

    Property Damage: Our insurance liability is limited to up to $100.00 for damage to floors, walls, ceiling/roof, doors, and painted surfaces.

    Limits of Liability: We are not liable for damage to or the loss of a complete set or unit when only part of such a set is damaged or lost. Should such damage occur, we are liable only for the damaged piece or pieces.

    No Liability. Our company assumes no liability whatsoever should the client or others assist or interfere in any aspect of moving.


    We do not guarantee the assembly of any new item or items that remain in their original boxes. It is recommended that you consult a company that specializes in assembly services for such items.

    Due to liability concerns, we cannot provide assembling or disassembling services for cribs, water beds, tanning beds, gas appliances, pool tables, or pianos, as well as furniture made of pressed or particle material. If you have questions about a specific furniture item, please contact us.

    We cannot mount flat-screen TV on a wall or remove TVs from a wall mount. Nor can we bolt or unbolt items from walls or ceilings.

    We do not connect or disconnect washing machines, drying machines, dishwashers, freezers, fridges. All appliances must be disconnected and drained prior to our movers’ arrival.


    Claims under Extended coverage plan are subject to a minimum $300 deductible that must be paid by the

    Basic Liability Coverage:

    Your belongings are automatically covered for up to $0.60 per pound if damaged or lost. Should an item of 100 lbs be lost or damaged, you are eligible for up to $60 in compensation or repairs. For items above 100 lbs., let us know and we’ll do our best to make it right.

    Extended Liability Coverage:

    When covered by Extended Liability Coverage, lost and damaged items won’t be replaced or repaired when you file a claim. Instead, you’ll be compensated $2 per pound per item. The cost of Extended Liability Coverage is 3% of the total weight of your load.

    Example #1: the estimated weight of your belongings is 1500 lbs. The cost of Extended Liability Coverage is $45 (1500 lbs x 3%).

    Example #2: the estimated weight of your belongings is 4500 lbs. The cost of Extended Liability Coverage is $135 (4500 lbs x 3%).


    To file a claim, please contact our Claims Department at

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