Claim Instructions
The following instructions are intended to assist in the proper completion of the Claim for Loss and Damage:
1. Please read the Contract Terms and Conditions provisions on the reverse side of your Bill of Lading and the Claim Policy on our website.
2. Ensure that you complete the Claim for Loss and Damage report accurately, as we cannot process any claims until we have a fully filled-out form from the claimant.
3. Please give complete information on the details below; print or type information to the best of your knowledge:
- INVENTORY NUMBER: Record the number that the item is listed under on the inventory. Each item or carton should have a colored piece of tape on it showing its number.
- DESCRIPTION OF ITEM: Identify the article using the same name as listed on the inventory. If packed, name the damaged article.
- NATURE OF LOSS/DAMAGE: Describe the nature and location of the damage. If the article is lost, describe the item in detail, specifying color, size, model and serial number, etc.
- ESTIMATED WEIGHT: If the actual weight is unknown, give an estimate.
- AMOUNT CLAIMED*: Specify the amount of reimbursement that you are requesting for the repair or replacement of each item.
- PACKING: Specify whether the item was packed by the owner or the moving crew.
4. Provide pictures. Pictures should clearly convey the extent of the damage as well as its location on the item claimed. Provide a distance shot of the entire item with the damage visible. If necessary, provide a close-up picture showing the extent and nature of the damage. Please use some indicators of relative size, such as a coin or a ruler. Identify each picture and what is depicted. Unidentified pictures may delay the processing of your claim.
5. Forward the completed claim and supporting documents to us using the contact form below or to Claims@centennialmoving.ca
6. Claim investigation may take up to 21 business days before a settlement can be proposed.
