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Claim Instructions

The following instructions are intended to assist in the proper completion of the Claim for Loss and Damage:

1. Please read the provisions of the Contract Terms and Conditions on the reverse side of your Bill of Lading and the Claim Policy on our website.

2. No claim will be properly presented until we receive a completed Claim for Loss and Damage report from the claimant.

3. It is essential that the claimant gives complete information on the details below; please print or type information to the best of your knowledge:

  • INVENTORY NUMBER: Record the number that the item is listed under on the inventory. Each item or carton should have a colored piece of tape on it showing it’s number.
  • DESCRIPTION OF ITEM: Identify the article using the same name as listed on the inventory. If packed, name the damaged article.
  • NATURE OF LOSS/DAMAGE: Describe the nature and location of the damage. If the article is lost, describe the item in detail, specifying color, size, model and serial number, etc.
  • ESTIMATED WEIGHT: If the actual weight is unknown, give an estimate.
  • AGE OF ITEM: Complete as accurately as possible.
  • COST TO REPLACE/REPAIR*: Specify the estimated (or actual) cost of repairing the item. If the item is damaged beyond repair, or if the item was lost, specify the cost of replacement.
  • AMOUNT CLAIMED*: Specify the amount of reimbursement that you are requesting for repair or replacement of each item.
  • PACKING: Specify whether the item was packed by the owner or moving crew.

4. Provide pictures. Pictures should clearly convey the extent of the damage as well as its location on the item claimed. Provide a distance shot of the entire item with the damage visible. If necessary provide a close up picture showing the extent and nature of the damage. Please use some indicator of a relative size such as a coin or a ruler. Please identify each picture and what is depicted. Unidentified pictures may delay the processing of your claim.

5. Forward the completed claim and supporting documents to us using the contact form below or to Claims@centennialmoving.ca

6. Claim investigation may take up to 21 business days before a settlement can be proposed.

* applicable if valuation coverage plan was ordered

Basic Liability Insurance

At Centennial Moving, we understand that the safety of our client’s furniture always comes first especially during a long distance move. We have several insurance products to ensure that you have peace of mind during a long distance move. The most basic cover available for your furniture during a long distance move is the Basic Liability or Released Value Insurance cover. This cover is available to all our clients at no extra charge during either local or long distance moves. This type of cover only provides minimal protection for your furniture at 60 cents per pound per article.

Being aware of how much insurance cover will cost you will assist you to plan your move accordingly. Take for example that you are moving a 100-pound piece of furniture. Let us further assume that this furniture is valued at $1000. Should it get lost or damaged, the cost of liability calculated at 60 cents per pound per article means that the insurer is liable for $60 on this particular piece of furniture. Basic Liability is calculated using the weight as opposed to the value of the goods in question.

This type of cover might not be ideal if you are looking for maximum protection during a long distance move. You might need extra cover when moving costly furniture. In such a case, you can choose to purchase any of our extra cover options. For further details on the scope Reverse Value Cover or how to purchase additional cover for your furniture, please get in touch with our customer care representatives for more details.

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